Frequently Asked Questions

Q: Why am I unable to find the obituary of a loved one that passed away?

A: This service launched in 2009. Therefore, any obituaries prior to that time will not be found on the site. Additionally, families are given the option to publish the obituary of their loved ones on the site during the service planning with a licensed funeral home. At this time, not all families are choosing this option. We expect this will change as more families and funeral homes learn about the on-air and on-line service.

Q: Can family members submit an obituary directly?

A: At this time our policy is that all obituaries must be entered into our system by licensed funeral service companies. If you wish for an obituary to appear on this site, and on the television broadcast(s), please contact a licensed funeral home. If the funeral home is not currently using our system, please ask that they contact us to sign up.

Q: How do I get the password to log in to view condolence messages that have been left for my family member?

A: The funeral services company that entered the notification can provide you with the password.

Q: Why do I not see the condolence messages I left for the family?

A: All condolence messages are private to the family. If the family wishes, they can allow the messages to be made "public" and shown on the notification page.

Q: I have my condolence password, but now what do I do with it?

A: To view the condolences: 1) Click on the LOGIN tab, 2) Enter your password given to you by the funeral home or sent via email, 3) Click on the LOGIN button to list the condolence messages and 4) Approve, View, Print or Delete Messages by accessing the icons on the far-right side.

Q: I'm looking for a notification for someone but can't find them on your site. Can you help?

A: All of our notifications are entered by funeral services companies at the request of family members. Only those requested by family members will appear on our site.

Q: Can I receive an email of the daily notices?

A: Yes. You can register for an account on the LOGIN page. Click on Register to begin that process. During registration you will choose the frequency with which you would like to receive the notification emails; daily, weekly, or monthly.